Wednesday, October 20, 2010

HPT Value Proposition: Getting Sustainable Results

A donor/aid agency’s goals are usually multiple, general, and with both self and altruistic interests.
ISPI’s Human Performance Technology (HPT) practitioners can improve the level, amount, and duration of improvements and progress.  This is because its approaches are scaleable in 3 ways:
  • Technical Assistance
  • Catalyst/stimulus when coupled with sectoral assistance
  • Systems/organizational tool to facilitate improved results

 Technical Assistance
    1. Assessment, clarification or program/project for an organization or sector
    2. Project design, including performance measures
    3. Performance management, in organization or sector
    4. Analysis, advisory, selection of interventions to improve institutional sustainability and operational results
    5. Work process analysis and performance improvement
    6. Development of policies, procedures, regulations to support (incentives) management, process, and capacity development improvements; and remove blockages (disincentives)
Catalytic Coupling with Sectoral TA (working with sectoral technical assistance program/project) as a process/communications/organizational polity tool)

Gap analysis, and rationale why and how the old system or technique worked (WIIFM)
  1. System changes required for support/incentive of new approach
  2. Embedding new approach into work processes (linkages to prior, post, and staff functions)
  3. Assist with management and technical change issues, communications
  4. Cooperate with technical team to verify impact on other organization/system interventions (avoid de-development and contradictory projects)
Systems/Organization Tool
  1. Development of performance management measures, polity issues to support and incentives/disincentives to achieve
  2. Strategy development; coupled with system dynamic checks on consequences, feedback and harmonization across sectors; elaboration of plan into operations; understanding intervention points and levers
  3. Program and project development; coupled with system dynamics checks on consequences, feedback, and harmonizing effects of cross-sectoral impact
  4. Reporting mechanisms; communicating results; disaggregation; focus on outcomes vs outputs
  5. Project design, including timelines and budgets, reducing timelags and allowing for context changes during timelags
  6. Review and evaluation
  7. Set up, train, and audit monitoring (skills, approaches, policies, procedures), and critically self-monitoring performance feedback
  8. Program and project management (effective, getting away from the increasingly time consuming and ineffective modern project management and into performance management) 
  9. Process analysis, improving efficiencies and focusing on alignment and results

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